Workshops and Team Experiences
Happier employees create loyal customers.
Teams with the most engaged employees see 10% higher customer loyalty and 23% higher profitability. Grounded in organizational psychology and The Relationship Economy, and tailored to what your organization needs right now. My workshops help your people work better together and create customer experiences that build loyalty, tailored to your organization's needs.
'“Resource; Gallup, Q12 Meta-Analysis, 2024”
Now booking November through February for year-end gatherings and Q1 kickoffs.
Results from my Work
40% more peer trust | 44% higher team productivity | 50,000+ employees reached
Trust and productivity results from a culture engagement at Lawrence Livermore National Laboratory
For leaders who know their people are the strategy.
You lead a purpose-driven organization of 50 to 300 people, or the team inside one. You've grown fast, and the way your people work together, and the way they show up for customers, hasn't kept pace. You don't need a six-month initiative. You need a focused day that moves your team forward, and you need it soon.
You'll see yourself here if you're:
- Planning a year-end gathering or Q1 kickoff and want it to change how your team works, not just fill a calendar
- Leading a team through growth, where new people, new roles or new leaders have strained how everyone works together
- Seeing customer loyalty slip and know the fix starts with how your team shows up
- Investing in your people with a limited budget, and need something focused, high-impact and ready to go
Four challenges you may be facing
How your people work together shapes how your customers feel about you. These are the moments leaders bring me in.
Your team works hard, but not together.
Misunderstandings slow decisions, conflict goes unspoken and good people quietly disengage. You feel it in missed deadlines, rework and turnover.
At Lawrence Livermore National Laboratory, peers became 40% more confident relying on one another, and team productivity rose 44%.
The workshop: EQ at Work →Your values are on the wall, not in the work.
Everyone can recite the mission, but behaviors, roles and decisions don’t consistently reflect it. That gap costs you: your best people leave for organizations that live their values, decisions slow down without a shared compass, and customers feel the inconsistency long before you see it in the numbers.
At i.c.stars, I translated values into a competency and performance framework used across every division.
The workshop: Vision, Values & Culture →Your customers are satisfied, but not loyal.
Every customer you lose has to be replaced, and replacing them costs far more than keeping them. Loyalty isn't built in a CRM. It's built in how your team makes people feel.
At Tenable, global teams left with communication strategies they applied immediately in real situations.
The workshop: The Relationship Economy →Your team is losing touch with the next generation of customers.
Gen Z is scrolling past brands that feel automated and impersonal. Your team needs to understand what this generation values, and how to create connection that feels human.
The workshop: Going Analog →Workshops built for what you need now
Every workshop is for your people, in two ways: strengthening how they work together, and strengthening how they show up for the customers you serve. Each is tailored to your organization, available as a half day or full day, in person or virtual.
EQ at WorkAn EQ-i 2.0 Team Experience
Each participant completes the EQ-i 2.0, a validated emotional intelligence assessment, before the session. Together we explore how emotional intelligence shapes trust, communication and performance across your team.
- Individual EQ-i 2.0 reports
- A team-level view of strengths and blind spots
- Shared agreements for how you'll work together
Vision, Values & CultureAligning How You Work with Where You're Going
Align your organization's daily behaviors with where you're going. We clarify your vision and values, then define the behaviors, habits and roles that bring them to life.
- A values-to-behavior framework
- Clarity on roles and expectations
- A 90-day plan to embed it
The Relationship EconomyTurning Customers into Loyal Advocates
Customer loyalty is built in how people feel at every touchpoint. Your team learns the principles of The Relationship Economy and applies them directly to your own customer journey.
- A map of your customer's emotional journey
- The moments that build or break loyalty
- A team action plan to deepen customer relationships
Going AnalogReal Connection with Gen Z in a Digital World
The generation raised online is craving what feels human. This workshop explores how analog, in-person and sensory experiences create the kind of connection Gen Z remembers and returns to.
- A clear picture of what Gen Z values in a brand relationship
- 3 to 5 tested ideas for analog touchpoints you can launch
Not sure which one fits? Let's figure it out together.
Book a discovery callFrom first conversation to lasting change
A simple, focused process, so your team gets a workshop built around your real challenges, without a months-long project.
Discovery call
30 minutesWe talk about your team, what's happening and what you want to be different. I recommend the workshop that fits, or tell you honestly if something else would serve you better.
Listening
Before the workshopI gather input through a short survey or conversations with your leadership team, so the session is built around your real challenges, not a template.
Design
Tailored to youI shape the content, activities and examples around your organization. Your leadership team reviews the agenda before we finalize it.
The workshop
90 minute, Half day or full dayAn interactive, practical experience built on real business challenges, so people leave with strategies they can use the very next day.
Follow-through
30 days laterYou receive a summary of themes and commitments, and we hold a 30-day check-in with your leadership team to keep the momentum going.
Ready to give your team a day that moves them forward?
Book a discovery callTrust, built and measured.
Every workshop draws on years of deep engagements like these, so even a single day is built on proven work.
Challenge
Across the HR division, from executives to individual contributors, trust had eroded, both within the team and with the lab it served, making credibility and buy-in hard to build.
What was accomplished
Led leadership intensives, core-team and peer sessions, and a custom measurement model tracking psychological safety, empathy and accountability across 150 employees at peer, leader and organizational levels.
Impact
- Peers 40% more confident relying on one another and communicating cross-functionally
- 35% greater ease and transparency between leadership and individual contributors across the division
- 44% increase in productivity on team deliverables
Challenge
Cross-functional and global teams needed stronger trust, alignment and communication across cultures, languages and ERG communities to strengthen culture and client impact.
What was accomplished
Designed and led Leadership Development and ERG Engagement Workshops uniting global teams through real-business-challenge simulations, role-play and applied practice.
Impact
- Strategies people apply immediately in real conflict
- Greater cross-cultural confidence and communication
- Deeper connection and vulnerability across teams
"Dr. Beri's ability to translate theoretical concepts into easily applicable, real-life strategies was incredibly beneficial."
— ERG Engagement Workshop Participant, TenableChallenge
A 50,000-person organization was evolving its culture and values, but had no shared language for what strong leadership looked like at each level, leaving development inconsistent and disconnected from the behaviors the business needed.
What was accomplished
Partnered with senior and divisional leaders and subject-matter experts to architect a company-wide leadership competency framework, defining the behaviors expected at every level (Leads Self, Leads Others, Leads Leaders), and built the development infrastructure that carried those expectations across the enterprise.
Impact
- A leadership competency architecture spanning the full organization, anchored to its values and culture
- 200+ role-based development guides reaching 50,000+ employees
- A shared, durable language for leadership growth, integrated into an LMS for every employee to access
"Dr. Beri's work strategically aligned with the learning culture we were designing and provided a seamless approach to engaging our 50k employees. She was an invaluable asset to the initiatives we delivered."
— VP of People, US FoodsChallenge
i.c.stars develops overlooked talent from under-resourced communities into technology and community leaders. As the organization grew, its programs, people systems and leadership team needed to mature into a single coherent foundation built on its values.
What was accomplished
Rebuilt the full program-delivery system, from facilitator guides to participant workbooks, and translated i.c.stars' values into a competency and behavior framework with KPIs and a balanced-scorecard performance-review system. Coached the executive leadership team through its dynamics and designed new client-facing program offerings.
Impact
- A values-based competency, KPI and performance-review framework spanning every division
- A rebuilt program-delivery system for consistent, high-quality experiences at national scale
- A deeply aligned, psychologically safe executive team and a culture wired directly to its mission
"Payal has had a lasting impact on our organization. While she was an exceptional thought partner and subject-matter expert across initiatives that touched leadership, Payal's superpower lies in her ability to create an environment that inspires people to think bigger and bolder about the future by empowering them to embody the strengths they possess today. She did that for me as my thought partner, and it was transformational."
— Andy Dundleston, COO, i.c.starsYour team's next chapter can start with one day.
Book a discovery call
Dr. Payal Beri
For 20 years, I've helped organizations, from national research labs to Fortune 50 companies to mission-driven nonprofits, build the cultures and relationships that make their missions unstoppable. I'm an organizational psychologist, former clinical therapist and founder of RK Empathy.
The impact shows up in the numbers:
- Leadership and values programs that have reached 50,000+ employees
- Process redesigns that eliminated $3M+ in waste
- 95% year-over-year client retention with 85%+ satisfaction
- Trusted by Lawrence Livermore National Laboratory, Tenable, NASA, Google, Betterment and i.c.stars
My deepest conviction is that impact isn't built in programs alone. It's built in relationships. I'm the creator of The Relationship Economy, the framework behind all of my work: community as infrastructure, connection as strategy, belonging as the engine of lasting change.
A third-culture kid raised across 18 cities, countries and continents, I've learned that human connection transcends every divide, and that when organizations make people feel truly seen, trust becomes their most durable advantage.
What to expect on our call
A 30-minute conversation, no pressure. We'll talk about your team, what you're navigating and what you want to be different. You'll leave with a clear recommendation, whether that's a workshop with me or not.
- Your team and goals: what's happening now and what success looks like
- The right fit: which workshop and format would serve you best
- Next steps: timing, investment and how we'd tailor it to you
Frequently asked
Is this right for an organization our size?
These workshops are designed for teams of 10 to 300. For larger organizations, I can run multiple sessions or focus on a leadership team or a single department.
What formats do you offer?
Workshops are available as 90-minute sessions, half days or full days. A 90-minute session works well for a focused topic or a kickoff, while half and full days allow deeper practice and planning.
In person or virtual?
Both. In-person sessions create the deepest connection, and virtual sessions are just as interactive and work well for distributed teams.
How far in advance should we book?
Ideally 3 to 4 weeks, which allows time for listening and tailoring. For EQ-i 2.0 workshops, allow time for participants to complete their assessments beforehand.
Can the workshop be customized?
Always. Every session is built around your organization's real challenges, language and goals.
What if my team is skeptical of workshops?
That's common, and usually because past workshops felt generic. Mine are built on your real challenges and use real business scenarios, so people engage because the work is about them.
What happens after the workshop?
You receive a summary of themes and commitments, and we hold a 30-day check-in with your leadership team. If you want to go deeper, we can talk about what comes next.
What does it cost?
Investment depends on the format and the size of your group. We'll talk through options on our call so you can choose what fits your goals and budget.
Give your team a day they’ll still be talking about next quarter.
Let’s design the workshop your organization needs right now.
Book a discovery call